Return and refund policy

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Return­­­­ Policy:

If your product is damaged, defective, incorrect, or incomplete upon delivery, kindly initiate a return request through the ShukriaExpress app or website within 7 days from the date of delivery.

For issues with electronic appliances and mobile phones arising after usage or beyond the return policy period, it is recommended to verify if the product is covered under the seller's warranty or brand warranty.

In specific categories, a change of mind is accepted. Please review the "Return Policy per Category" section below for further details.

Legitimate Reasons for Initiating a Return

·       Change of Mind: If you wish to return an item due to a change of mind, we facilitate such requests within the specified timeframe, abiding by the conditions outlined in our Return Policy.

·       Defective or Malfunctioning (e.g., physically destroyed or broken) or defective (e.g., unable to switch on).

·       Incomplete Order (e.g., missing items and/or accessories).

·       Wrong Item Shipped (e.g., wrong product/size/color, counterfeit item, or expired).

·       Unsatisfactory Quality Delivered product does not match the product description or picture (e.g., product not as advertised).

·       Incorrect Size/Color: Delivered product does not fit (e.g., size is unsuitable).

 

Return Policy Category Wise 

For a comprehensive list of returnable & non-returnable items, please refer to the provided information.

Phones & Accessories

·       Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

·       Change of Mind is not applicable for return and refund.

·       If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ShukriaExpress's assessment.

·       Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with ShukriaExpress if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

·       *Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

Fashion & Lifestyle

·       Clothing, Apparel, Sunglasses, Shoes & Accessories

·       Change of mind is applicable for return and refund. 

·       If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ShukriaExpress's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

·       If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ShukriaExpress's assessment. Items must be unworn, unwashed, and unaltered with their tags intact. Any items found used will be rejected and returned back to customers.

·       Items that are non-returnable: All custom-made items, Fine Jewelry (gold, diamonds, gems etc.)

 

 

Home Appliances & Electronics

·       Change of mind is not applicable for return and refund.

·       If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ShukriaExpress's assessment.

·       Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. 

 

 

Beauty & Health

·       Makeup, Fragrance, Moisturizers, Creams, Scrubs, Oils, Bath & Body Accessories, Personal Care & Health, Sexual Wellness, Shape wear, Food Supplements

·       Change of mind is not applicable for return and refund.

·       If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ShukriaExpress's assessment.

·       Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. 

 

Computer & Accessories

·       Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Consoles & PC / Video Games, Gaming Consoles & Accessories, Software CDs

·       Change of mind is not applicable for return and refund.

·       If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ShukriaExpress's assessment.

·       Note: We do not accept returns for any used items. For laptops with brand warranty, ShukriaExpress will only accept returns if the device is dead on arrival (i.e. does not switch on completely). Once the brand seal has been opened or removed, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.

·       Items that are non-returnable: All software products that are labeled as non-returnable on their product details page

·       Note: For any software-related technical issues or installation issues, please contact the brand warranty provider directly for information regarding the manufacturer's warranty.

 

Home & Living

·       Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Household & Home Storage Supplies, Lawn & Garden, Other Accessories

·       Change of mind is not applicable for return and refund.

·       If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on ShukriaExpress's assessment.

·       Note: For device-related issues after usage or expiration of the return policy period, please check if the item is covered under Seller or Brand Warranty. Refer to our Warranty Policy for information on the different warranty types and ways to contact the seller/manufacturer.

·       Items that are non-returnable: Any custom-made items.

 

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